Do I need an Ellcworth Express account to ship?

No, at Ellcworth Express there is no need for an account. You simply pay by credit/debit card or cash for each booking you make. If you are a frequent shipper and would like to discuss opening an Ellcworth Express account, please complete our online enquiry form.

Are Ellcworth bookings processed 24 hours a day, 7 days a week?

You can make an Ellcworth Express booking at any time, but the earliest date for collection is the next working day*. If you require a more urgent collection, please call Customer Service on 01708 375744 to check service availability and tariffs. Please note that Ellcworth Express does not collect or deliver on weekends or public holidays except by special arrangement.

* Bookings must be completed before midnight for next day collection and service restrictions apply.

Are transit times guaranteed?

No, transit times are provided as a guide only.

Transit times are in working days and based on deliveries to Accra Airport or Tema Seaport. They are subject to change depending on the location of collection and delivery, as well as shipment contents, weight and value. There may also be circumstances beyond our control. For more information please refer to Ellcworth Express’ Terms and Conditions of Carriage.

When will my shipment arrive?

You can follow the journey of the container carrying your goods by visiting our track and trace page and following the instruction provided in your shipping confirmation e-mail message. However, on arrival in the destination country we rely on local agents for progress updates. This means you can get up to date information on the status of your consigment by calling our Customer Service on 01708-375-744 to check for updates and we'll be able to help you.

Can I have my goods or packages collected from my place of work?

Yes. When you complete your collection details, tell us where you will leave your parcel (e.g. Reception) in the 'Pick up Point' box. Please note that someone must be physically present when the courier arrives to collect the package.

Does Ellcworth Express guarantee its pick up services?

Occasionally we may have difficulties assigning a courier for your collection on the scheduled date - this may be due to adverse traffic conditions for example. As such, Ellcworth Express does not guarantee its pick up services.